FAQs
ARE YOUR BALLET SHOES MADE FROM 100% LEATHER?
Yes, they are made from thick, soft flexible yet hardwearing chrome free Cows leather with elasticated sides for a perfect fit.
WHAT SIZE SHOULD I ORDER?
Clothing: Please ensure you check the Size Guide before purchasing.
Shoes: Please ensure that you carefully measure your child's foot from heel to big toe to find the correct size. Please ensure you check the Size Guide before purchasing.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide. International shipping is at a flat rate of A$15.00 and can take up to 2-3 weeks to arrive once shipped. If you require tracking, please purchase the 'International Pack & Track Upgrade - A$10.00' online. Buyer is responsible for all customs duty, taxes or charges. We are not responsible for any items lost, stolen or damaged in transit.
CAN YOU DO EXPRESS SHIPPING?
Domestic orders are sent via express post at a flat rate of A$10.00, which takes 1-3 days from Brisbane. We are not responsible for loss or damages in transit.
HOW LONG WILL MY ORDER TAKE?
Items will be shipped within 2-3 business days. You will be notified via email once your order has been dispatched.
WHAT PAYMENT METHODS DO YOU ACCEPT?
All major credit cards, PayPal and Afterpay.
HOW CAN I CONTACT YOU?
Feel free to contact me at bugandmouse.enquiry@gmail.com with any questions you may have.